FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed and shipped within 4-7 business days. Delivery times vary by carrier and destination once your order ships.
Do you offer free shipping?
Yes — orders over $75 qualify for free shipping.
Do you ship internationally?
Yes, we ship internationally. Shipping costs and delivery times are calculated at checkout based on your destination.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information.
What if my package is lost in transit?
Please contact us at contactus@vigorbags.com with your order number, and we'll work with you to resolve it — whether that's a replacement or a refund.
What if my package was marked delivered but I never received it?
First, please check with neighbors and your local carrier, since packages are sometimes delivered to a nearby address or held at a facility. If you still can't locate it, reach out to contactus@vigorbags.com and we'll help however we can. Please note that once a carrier confirms delivery to the address on file, it becomes the customer's responsibility to arrange pickup or safekeeping (e.g., a locked mailbox or delivery instructions) for future orders.
Can I change or cancel my order after placing it?
We process orders quickly, so please email contactus@vigorbags.com as soon as possible if you need to change or cancel an order. We'll do our best to catch it before it ships, but we can't guarantee changes once fulfillment has started.
Can I combine shipping if I order multiple items?
Yes, items purchased together in the same order typically ship together, though some items may occasionally arrive separately depending on stock location.
Payments & Ordering
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other checkout options shown at checkout.
Do I need an account to place an order?
No, you can check out as a guest. Creating an account lets you view order history and track orders more easily, but it's optional.
Do you offer discount codes or promotions?
Yes, we occasionally run promotions and discount codes. Enter your code at checkout in the discount code field to apply it.
Is sales tax charged on my order?
Applicable sales tax is calculated at checkout based on your shipping destination and local tax requirements.
Do you offer gift wrapping or gift messages?
We don't currently offer gift wrapping, but many of our products make great gifts as-is. Reach out to contactus@vigorbags.com if you have a special request for an order.
An item I want is out of stock — will it come back?
Restocks depend on the product and supplier. Email contactus@vigorbags.com with the product name and we can let you know if a restock is expected.
Returns & Exchanges
What is your return policy?
We accept returns within 25 days of delivery. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase. Some product categories (such as perishable goods, intimate or sanitary items, and hazardous materials) are not eligible for return.
How do I start a return or exchange?
Email contactus@vigorbags.com with your order number and we'll walk you through the process.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the item arrived defective or damaged.
My item arrived damaged or defective — what do I do?
We're sorry to hear that! Email contactus@vigorbags.com with your order number and a photo of the issue, and we'll arrange a replacement or refund.
How long does a refund take once approved?
Once your return is received and inspected, approved refunds are issued to your original payment method. It may take your bank or card provider a few additional business days to reflect the credit.
Wholesale & Bulk Orders
Do you offer wholesale or bulk pricing?
Yes! Look for products marked "Buy Bulk" throughout our store, or browse our full Bulk / MOQ catalog. These items are priced for retailers, resellers, and bulk buyers and require purchasing at least the minimum order quantity (MOQ) listed on the product page.
How do I set up a wholesale account?
Email sales@vigorbags.com with your business details — see our Wholesale Application page for what to include. Our team typically responds within 1-2 business days.
Can I mix bulk and regular items in the same order?
Yes, you can shop both bulk/wholesale items and regular individual items in the same cart and checkout.
Products
What kinds of products do you sell?
VIGOR offers a wide range of categories including gifts, beauty and personal care, home essentials, kids' products, camping and outdoor gear, pet accessories, and more — alongside our wholesale/bulk catalog for retailers and resellers.
Can I request a custom or special order?
We're happy to discuss custom or special requests. Reach out to contactus@vigorbags.com and a member of our team will follow up with you.
Contact & Support
How do I get in touch?
For general questions, order support, or product questions: contactus@vigorbags.com.
For wholesale and bulk inquiries: sales@vigorbags.com.
You can also use the form on our Contact Us page.
How quickly will I hear back?
We aim to respond within 1-2 business days.